Service Consolidation	We offer a variety of Service Plans including: Full Coverage • Time & Materials • Block Time• Depot • Advance Exchange
Multi-vendor, multi-platform support streamlines the management of your IT infrastructure with: ONE contract ONE renewal date ONE invoice ONE number to call	Quick call-back and response times (vary with plan) Bilingual, web-based customer support available 24 x 7 x 365 per year SLA management and reporting Documented escalation procedures Automated service call management National Parts Centers, back-up machines, test centers,remote diagnostics Dedicated on-site technician  and desk-side support services
Print Services (Cost-per-page)	Reduce your print costs significantly:
Brains II can manage your entire laser printer fleet across Canada allowing you to better forecast  budgets by printer and department.	Consolidate print operations with a cost-per-page billing model with guaranteed monthly volumes Streamline supplies and procurement management, including toner cartridge, maintenance kits and reporting from a single point of contact Nation-wide, on-site service, with service level and  service performance reporting
Placement Services	Brains II works with you to implement and manage your manpower requirements:
Leverage the power and expertise of Brains II’s resources and free up your company’s internal resources so you can focus on core business priorities	Draw from an extensive pool of technical expertise across Canada, with a highly-trained support team that is well-versed in high-volume, high-performance service that exceeds industry standards. We offer a wide range of skills and titles to support clients in key business areas Plug-in to Brains II’s resources, when and where you need them, short or long-term
eServices	Brains II works with you to implement and manage your manpower requirements:
Brains II’s automated, web-based call management system, BSMART manages the entire service call process	Handles all aspects of the service call, from initial dispatch, escalation, parts management , resolution and reporting Customers have access to real-time status updates Flexible options for placement of calls
Managed Services	National Coverage • Experienced, Professional Technicians
Installs, Moves, Adds, Changes (IMAC) Configuration and Deployment Project Management Industry-leading, results driven PMI methodology Professional Services	Desktop/Notebook/Printer refresh/installs CRT-LCD monitor, Server refresh/installs Hardware, Software, upgrades Internetworking (router/switch) installs On-site device configuration Engineering upgrades Kiosk and POS installs End-of-lease returns
Environmental Asset Disposal Services	Environmentally-responsible disposal of CRT’s, CPU’s, laptops, printers, copiers, memory, storage media, scanners, UPS and more
Secure and confidential Mitigate business risk Safe and responsible	Sophisticated shredding and separation techniques No off-shore disposal Full diversion from landfill Certificates of destruction, asset tracking and waste diversion are provided Portable onsite disk crushing services
Data Recovery Services	Minimize your company’s business risk
For all media makes, models and Operating Systems Prompt, secure and cost-effective	Comprehensive diagnostics by highly-trained engineers, price quote and estimate of recovery time frame provided within 24 hours Recovery plan is customized to your requirements State-of-the-art replication technology is used to duplicate data bit by bit to maintain its’ pre-failure characteristics and identifiers Highly successful recovery rate, even when other conventional methods have failed
Help Desk Services	Restore your company’s normal service operations quickly and minimize business risk. When you outsource your Help Desk through Brains II, you’ll enjoy the benefits of:
Single point of contact Reduce  and control operating costs – staffing and skills development requirements Achieve higher service and end-user satisfaction levels	Fully managed off-site Help Desk ITIL-based Help Desk tool and ITIL-compliant process Consistent, standardized support and delivery Flexibility to accommodate to the changing needs of your business

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